Feel secure knowing you are looked after with Ticketgateway Service fees are set on each ticket to serve you better, andĪllow us to represent you in cases where we need to issue Applicable refunds on theįace value of the ticket on cancelled events only or if the postponed date does not This is agreed toĭuring checkout which can be found in our Terms and Conditions prior to completingĮach and every order. Question: What are service fees and why are they non-refundable?Īnswer: Service fees are charged on every ticket as part of our continued service to each ticket holder and charged at the time of purchasing a ticket. Ticket holders will be notified by email. IMPORTANT as of April 1st, 2020 – All tickets for Postponed events have a nonrefundable service fee unless it is a complete cancelation without a new scheduledĭate. In the event a federal, provincial or local governmentĪgency issues restriction on public gatherings and an event/show is cancelled andĬannot be re-scheduled, the face value of the tickets will be refunded. Please note, if an event is postponed ticket holders will be notified by emailĪnd provided with details. REMEMBER to CHECK on Ticketgateway and confirm dates and times for yourĮvent. Medical advice and refrain from close contact with others. If you are experiencing cold or flu-like symptoms seek Or coughing, use hand sanitizer (gel form) and most importantly your best judgment Please wash your hands with soap and water, use a tissue or your arm when sneezing Ticket purchasers and event Attendees to practice proper health hygiene as To that end, when attending a show or event, we encourage all Your health is, and will remain, the top priority for Ticketgateway, show promoters,Īrtists and venues. Ticketgateway understands there are currently concerns regarding the coronavirus Practice Good Health Hygiene at ALL events.
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